Customer Resolution Officer

Lendi Group

Location: Adelaide, South Australia, Australia

Category: Customer Service

Salary: 60,000 - 80,000 AUD / yearly

Full-time

Job Description

Join Lendi Group as a Customer Resolution Officer to manage and resolve customer complaints effectively in compliance with legal and industry standards.

Responsibilities

Manage customer complaints ensuring fair and thorough approach
Communicate outcomes clearly to customers and stakeholders
Liaise with internal teams and external stakeholders for resolutions
Provide expert guidance on complaints handling
Assist with legal requests and collaborate with various teams

Qualifications

Experience in complaints management within finance industry
Familiarity with AFCA and ASIC regulations
Strong collaborative attitude
Ability to handle complex complaints effectively
Professional response under pressure

Perks & Benefits

Vibrant and professional culture
Hybrid work arrangement for work-life balance
Wellbeing programs and support services
Generous paid Parental Leave
Additional Loyalty Leave after 3 years of service

Why Join Us?

Join us to work with bright minds in fintech, make an impact on meaningful projects, develop skills in a purpose-driven environment, and help simplify the property journey for Australians.