Location: Dandenong, Victoria, Australia
Category: Hospitality
Salary: 45,000 - 55,000 AUD / yearly
Full-time
As a Hotel Guest Service Agent, you play a crucial role in providing exceptional customer service to hotel guests.
Greet guests upon arrival and provide a warm and friendly welcome.
Assist guests with check-in and check-out processes efficiently and accurately.
Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
Handle guest inquiries and resolve complaints or issues promptly and professionally.
Maintain accurate guest records and update information in the hotel management system.
Coordinate with other hotel departments to ensure guest requests and special requirements are met promptly.
Manage room reservations, including making new reservations, modifying existing bookings, and processing cancellations.
Process payments, collect and record guest information, and maintain confidentiality of all guest data.
Ensure the lobby, front desk area, and common areas are clean, organized, and presentable at all times.
Anticipate and respond to guests' needs and requests to enhance overall satisfaction.
Collaborate with the concierge team to assist guests with transportation, dining, and entertainment arrangements.
Maintain a working knowledge of hotel policies, procedures, and safety protocols.
Handle cash and credit transactions accurately and efficiently.
Previous experience in a similar role, preferably in a hotel or hospitality environment.
Strong numerical and analytical skills with attention to detail.
Excellent interpersonal and communication skills.
Proficient computer skills, including experience with property management systems and accounting software.
Ability to work independently and make sound decisions even in high-pressure situations.
Flexibility to work overnight shifts, weekends, and holidays as required.
Opportunity to be part of the global IHG family.
Training and development programs.
Employee discounts on hotel stays.
Supportive work environment.
We genuinely care about people and live out our promise of True Hospitality each day.
Join a team that values making a positive difference and building genuine connections with guests.