ICT Helpdesk Technician at Mercedes College - Perth, Western Australia ICT Helpdesk Technician - Mercedes College

ICT Helpdesk Technician

Mercedes College

Location: Perth, Western Australia, Australia

Category: Information Technology

Salary: 50,000 - 60,000 AUD / yearly

Full-time


Job Description

The Level 1 Helpdesk Technician plays a vital frontline role in delivering technical support to staff and students, ensuring smooth operation of classroom technology and user-assigned devices. This position is central to maintaining a reliable learning environment by responding to support requests, managing helpdesk tickets, and performing routine maintenance.

Responsibilities

  • Provide technical support to staff and students
  • Resolve hardware and software issues
  • Configure devices
  • Manage helpdesk tickets
  • Perform routine maintenance

Qualifications

  • Strong troubleshooting skills
  • Excellent interpersonal communication
  • Experience with Apple and Windows environments

Perks & Benefits

Benefits package included. Details provided upon request.

Why Join Us?

Join a supportive team dedicated to creating a conducive learning environment.