Location: Gold Coast, Australia
Category: Customer Service
Salary: 50,000 - 60,000 AUD / yearly
Full-time
Join HUB24 as a Client Service Officer in Gold Coast, providing exceptional service and maximising customer experience for HUB24 clients. This role involves inbound and outbound call enquiries, managing client relationships, and drafting communications.
Contact Centre inbound and outbound call enquiries
Provide a point of contact for clients and actively manage the client relationship including producing welcome emails for new clients.
Assist with client enquiries in line with the company's service offering and liaise with key relationships.
Draft and produce client communications as required by advisors and managers.
Managing Chat & email enquiries from advisers/clients.
Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration.
Utilise effective problem solving and time management skills in client service operations.
Other service-related queries as required and to be assigned by your team leader.
Superannuation or managed funds experience, with a knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable)
Proven client service experience in a call centre environment, and a passion for customers.
Energised by resolving questions and supporting clients through outstanding phone interaction
Great problem-solving abilities and the ability to engage multiple stakeholders effectively both internally and externally.
Have a proven ability to pick up new technology and systems quickly.
Strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time.
Learn more about our employee benefits here.
Check out why our people love working at HUB24!
We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.
THE HUB24 STORY
We think creatively and we're not constrained by traditional thinking or barriers to success. We're led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients.
We are here to lead change and are committed to empowering better financial futures for more Australians.