Location: Gold Coast, Queensland, Australia
Category: Client Services
Salary: 50,000 - 65,000 AUD / yearly
Join HUB24 as a Client Service Officer in our Gold Coast team, providing exceptional service and maximizing customer experience for our clients.
Contact Centre inbound and outbound call enquiries
Provide a point of contact for clients and actively manage client relationships
Assist with client enquiries and liaise with key relationships
Draft and produce client communications as required by advisors and managers
Manage Chat & email enquiries from advisers/clients
Utilize problem-solving and time management skills in client service operations
Other service-related queries as assigned
Superannuation or managed funds experience preferred
Proven client service experience in a call center environment
Passion for customers and resolving questions
Strong written and verbal communication skills
Employee benefits available
Inclusive employer of choice
Opportunities for career development and growth
Join a dynamic and innovative team at HUB24, committed to empowering better financial futures for Australians