Service Advisor at Cummins Inc. - Leeton, New South Wales Service Advisor - Cummins Inc.

Service Advisor

Cummins Inc.

Location: Leeton, New South Wales, Australia

Category: Hybrid

Salary: 0 - 0 AUD / yearly

Job Description

Join Cummins Inc. as a Service Advisor in Leeton, NSW, Australia. This role involves providing prompt assistance to customers through various media channels and resolving non-routine customer issues.

Responsibilities

  • Document customer inquiry information within appropriate Cummins systems
  • Provide prompt assistance to customers through various media
  • Resolve non-routine customer issues through understanding Cummins processes
  • Escalate complex issues and provide documentation
  • Support improvement projects to enhance customer experiences
  • Generate and maintain knowledge content

Qualifications

  • Prior technical and customer service experience required
  • Good understanding of the Quickserve process and warranty processing

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