Guest Relations Manager

Location: Perth, Western Australia, Australia

Category: Guest Services, Operations, and Front Office

Salary: 55,000 - 75,000 AUD / yearly

Full-time

Join us at DoubleTree by Hilton Perth Northbridge as a Guest Relations Manager, offering a warm welcome and unforgettable experiences to our guests.

Guiding the Front Office team and inspiring your teammates in their tasks
Roll Out the Red Carpet: Elevate the experience for our VIP and long-stay Guests with top-notch service
Mastering protocols and perfecting precision in every data task
Swiftly addressing guest inquiries and special requests with tailored solutions
Expertly navigating Hotel Amenities and services, and always delivering above and beyond

Proven track record in a comparable position
Have full Australian working rights and resides in the Perth Metropolitan Area
Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security

Smart uniform provided and laundered
Complimentary fresh and healthy meals when on-duty catering
Personal Development programmes are designed to support you at every step of your career
Team Member Travel Program: discounted hotel nights around the world with GO HILTON!
25% off Food and Beverages
Team Member Referral Program offered at a rate of $100 per successful referral
Annual leave: 4 weeks in addition to public holiday allocation
Discounted Bupa health cover
Modern and inclusive Team Member areas
Recognition non-stop all year long

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! Hospitality Integrity Leadership Teamwork Ownership Now