IT Support Analyst

HiredHead

Location: Perth, Western Australia, Australia

Category: Information Technology

Salary: 0 - 0 AUD / yearly

Full-time

Job Description

Join our team at the University of Western Australia (UWA) to provide IT Support to end-users, design and implement new systems, and troubleshoot complex IT systems and services.

Responsibilities

Deliver IT Support to end-users in line with IT Service Level Agreements
Design and implement new systems following appropriate guidelines
Identify and troubleshoot problematic systems
Perform root cause analysis
Develop documentation for known problems
Provide support for teaching and research solutions and applications

Qualifications

Relevant University degree or equivalent
ITIL certification or significant Service Delivery experience
Experience in customer service roles
Experience in field/on-site support of complex IT systems
Experience in ITIL request fulfilment, incident and problem resolution

Perks & Benefits

Flexible working options considered, 17% superannuation, ongoing training and development opportunities.

Why Join Us?

Join a top-ranked university that values diversity and inclusion, and is committed to creating a safe and equitable workplace for all employees.