Location: Collingwood, Victoria, Australia
Category: Healthcare
Salary: 31 - 34 AUD / hourly
Full-time
Join a purpose-driven mental health and wellbeing practice supporting individuals, teams, and organisations to thrive.
Lead and supervise the Intake team to maintain high service standards and efficient workflows
Oversee rostering, training, onboarding and development of intake staff
Provide coaching and act as first point of escalation for intake team concerns
Ensure compliance with privacy, record-keeping and clinical risk protocols
Monitor KPIs including response time and client matching success
Support first-level IT troubleshooting and staff training on systems such as Halaxy and Google Workspace
Collaborate with leadership to identify and implement workflow improvements
3+ years of team leadership experience including rostering and supervision
5+ years in customer service or administration in a health or allied health setting
Experience working in mental health, medical or allied health intake or triage
Proficiency with systems such as Halaxy, Google Workspace and Slack
Strong written and verbal communication skills, with a focus on clarity and collaboration
A calm, solutions-focused approach to problem-solving
Knowledge of industry frameworks such as Medicare, privacy standards and client risk protocols
Community: Join a collaborative and kind team committed to meaningful work
Support: Be backed by strong leadership, systems and clinical partnerships
Environment: Work in a purpose-built venue designed for both connection and focus
Growth: Access to professional development, supervision and progression pathways
Flexibility: Hybrid working options and autonomy in how you lead your team
The Mind Room is a vibrant psychology, wellbeing, and performance practice based in Collingwood, Victoria. Join us to be part of a team that is committed to reaching one million client engagement hours by 2035. Work in a purpose-built venue designed for both connection and focus. Access professional development, supervision, and growth opportunities. Enjoy a collaborative and kind team environment.