Incident and Problem Manager

Capgemini

Location: Victoria, Australia, Australia

Category: Information Technology

Salary: 80,000 - 120,000 AUD / yearly

Full-time

Job Description

Join Capgemini and help leading organizations unlock the value of technology while building a more sustainable world. As an Incident and Problem Manager, you will be responsible for developing relationships with stakeholders, facilitating major incident resolutions, and conducting root cause analysis.

Responsibilities

Develop strong relationships with key stakeholders
Liaise with Customers and Resolver Teams
Facilitate Major Incident Resolution sessions
Perform Root Cause Analysis
Stay updated on technologies and customer profiles

Qualifications

Strong communication and presentation skills
Ability to build relationships and trust
Experience with ITIL framework
Experience in incident and problem management
ITIL Foundation certificate preferred

Perks & Benefits

Flexible work arrangements
Opportunities for career growth
Training in latest technologies such as AWS and Microsoft Azure

Why Join Us?

Capgemini is a global business and technology transformation partner with a diverse team in over 50 countries. Join us to accelerate the transition to a digital and sustainable world and make an impact on enterprises and society.