Location: Melbourne, Victoria, Australia
Category: Information Technology
Salary: 65,000 - 80,000 AUD / yearly
Full-time
Join Capgemini and be part of a global company that empowers its employees to shape their careers, supports a collaborative community, and reimagines what's possible in the world of technology.
Respond to cases logged by Customers, Operations, and Automated Ticketing.
Ensure adherence to Service Level Agreement response and resolution time requirements.
Update cases daily as per customer Service Level Agreement.
Escalate unresolved issues in a timely manner.
Comply with change management policies and processes.
Follow documented procedures for incident resolution and escalation.
Create and maintain operational documents for assigned clients.
Minimum 4 years experience in IT support as a service desk engineer or desktop engineer.
At least 1 year experience at a senior level providing VIP and senior management support.
Excellent verbal and written communication skills.
ITIL Foundation certified.
Knowledge of IOS (iPhone and iPad) is a bonus.
Flexible work arrangements including remote work and flexible hours.
Career growth programs and opportunities for certification in technologies like AWS and Microsoft Azure.
Safe and inclusive environment with staff-led community groups.
Be part of a global company at the forefront of digital and sustainable transformation.
Opportunities for career growth and exploration.
Inclusive and supportive environment for personal and professional development.