Claims Customer Support & Quality Officer

Allianz Partners

Location: Brisbane, Queensland, Australia

Category: Customer Services & Claims

Salary: 0 - 0 AUD / yearly

Full-time

Job Description

Are you passionate about service excellence and ensuring accurate claims processes for customers? Join us as a Claims Customer Support & Quality Officer to enhance the customer experience by maintaining service standards and driving continuous improvement.

Responsibilities

Review and enhance customer-facing claims processes for quality and accuracy
Verify claims documentation to ensure compliance and prevent errors
Produce audit reports and provide feedback to internal teams for service improvement
Uphold service excellence across all interactions and represent the voice of the customer

Qualifications

3+ years experience in a customer-centric environment
Proficient in MS Office and digital tools
Strong problem-solving skills and commitment to customer service
Clear and empathetic communication style
Proactive, collaborative, and professional demeanor

Perks & Benefits

We offer personal and professional development opportunities, global environment for career progression, Work Well programs for health and wellbeing, and a diverse and inclusive workforce.

Why Join Us?

Join Allianz Partners, a trusted insurance and asset management company, and be part of an environment where everyone feels empowered to shape a better future. Embrace diversity and inclusion in our workforce.