Customer Success Renewal Manager

Smartsheet

Location: Sydney, New South Wales, Australia

Category: Customer Success

Salary: 0 - 0 / yearly

Full-time

Job Description

Join Smartsheet, a tech company focused on empowering teams to manage projects and automate workflows. As a Customer Success Renewal Manager, you will be responsible for driving customer renewals and providing a world-class experience.

Responsibilities

Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
Ensure a positive customer experience throughout all stages of the renewal process
Partner with various departments to accelerate the contract renewal process
Build and communicate an accurate forecast on upcoming renewals
Identify and mitigate renewal risks
Highlight opportunities for process improvement

Qualifications

4+ years of Sales, Customer Success, or Finance experience
Strong negotiation skills
Experience with project management methodologies
Comfortable with ambiguity
Proficiency in Salesforce and Smartsheet

Perks & Benefits

At Smartsheet, we value diversity and provide an inclusive environment for all employees. We encourage nontraditional career paths and empower everyone to make a difference.

Why Join Us?

Join Smartsheet and be part of a global team dedicated to changing the way the world works. Our inclusive culture welcomes individuals from all backgrounds and beliefs.