IT Helpdesk Support Specialist at HiredHead - Herston, Queensland IT Helpdesk Support Specialist - HiredHead

IT Helpdesk Support Specialist

HiredHead

Location: Herston, Queensland, Australia

Category: Information Technology

Salary: 50,000 - 70,000 AUD / yearly

Full-time

Job Description

Join our team as an IT Helpdesk Support Specialist to provide technical assistance to clients and ensure their issues are resolved effectively.

Responsibilities

  • Respond to customer inquiries and issues promptly
  • Provide step-by-step guidance to users for troubleshooting and problem resolution
  • Assist clients with basic product configurations
  • Create and maintain documentation for user assistance

Qualifications

  • Bachelor's degree in a relevant field or equivalent work experience
  • Excellent communication and interpersonal skills
  • Problem-solving ability and customer-focused approach
  • Strong organizational skills with attention to detail

Perks & Benefits

  • Competitive salary package and annual reviews
  • Permanent work-from-home arrangement
  • 2-week holiday shutdown and company events
  • Work equipment provision and fixed dayshift schedule

Why Join Us?

Join us for a rewarding career with opportunities for growth and development in a supportive work environment.

More Jobs from HiredHead

Jobs in Herston Queensland