Location: Melbourne, Victoria, Australia
Category: Operations
Salary: 55,000 - 65,000 AUD / yearly
Full-time
World Challenge is seeking an Operations Coordinator to provide critical customer support for student expeditions across the globe. This role involves assisting participants with trip preparation, managing customer queries, and supporting teams on their expeditions.
Communicate with parents, students, and teachers to address queries and ensure participants are prepared for their trips
Provide ongoing support for teams during expeditions, handling incidents and ensuring a positive experience
Follow up on overdue payments and ensure all participant data is up-to-date
Act as a point of contact for customer feedback and collaborate with internal teams to address concerns
Identify and implement opportunities for improvement in operations and customer service
Minimum 12 months' experience in a customer-facing role
Strong communication skills, highly organized, detail-oriented
A passion for travel, education, and youth development
Ability to work in a flexible, shift-based rota system
Optional hybrid working arrangement
Opportunities to travel overseas on expeditions
20 days of annual leave plus public holidays
Access to employee rewards and learning resources
Regular social events and discounts
We believe in cultivating a diverse, inclusive environment where everyone can flourish
Join us to empower young people through experiential travel and personal growth