Location: Gold Coast, Queensland, Australia
Category: Hospitality
Salary: 70,000 - 75,000 AUD / yearly
Join Sea World Resort as an Assistant Night Manager and be part of a dynamic team that ensures exceptional guest experiences overnight. Enjoy unlimited theme park access and exciting perks!
Conducting Direct Bill Audits, processing Virtual Credit Cards (VCCs), and managing Accounts Receivable charges
Reconciling guest accounts and preparing for a smooth check-out experience
Safeguarding the Resort overnight ? ensuring our guests? security and peace of mind
Assisting the Night Manager in overseeing nightly operations and ensuring every guest has an exceptional stay
Preparing pre-roll and morning reports, and carrying out room move audits
Handling guest needs with warmth and professionalism ? from check-ins and check-outs to room service and late-night enquiries
Leading and motivating the Night Guest Services team, ensuring nightly tasks are completed to perfection
Welcoming and training new team members, helping them thrive from day one
Prepare for Success: Generate reports, conduct audits, and set the stage for a successful day ahead
Experience in Night Auditing or Front Office Supervision (preferred)
Advanced certifications in First Aid and Resuscitation?a must for this critical role
A current Responsible Service of Alcohol (RSA) certificate
A passion for hospitality, a great eye for detail, and a calm, confident approach under pressure
Unlimited Free Access to theme parks, complimentary passes for friends and family, food & retail discounts, Village Employee Benefits App, Exclusive Team Events, Reward Incentives, On-Site Wellbeing Team, Professional Development Opportunities
Join a vibrant and supportive work environment where every night is an opportunity to make a difference. Step into a role that values your expertise, celebrates your successes, and provides room for growth.