Location: Sydney, New South Wales, Australia
Category: Customer Support
Salary: 50,000 - 70,000 USD / yearly
Full-time
Exodus is looking for a Community Support Engineer to provide reliable, friendly, knowledgeable, and empathetic customer support to customers in the APAC region.
- Promptly respond to customer inquiries across multiple channels.
- Assist users in navigating the intricacies of managing digital assets.
- Provide above-and-beyond customer experiences.
- Use problem-solving abilities to resolve unique customer problems.
- Contribute to the team by providing valuable feedback.
- Contribute to projects, quality assurance, incident management, and value-added tasks.
- Live in the APAC Region in the UTC + 8 to UTC + 14 time zones.
- Comfortable working 40 hours a week.
- Amazing written English skills.
- Empathetic and inquisitive.
- Understand digital assets and are tech-savvy.
- Self-starter that works well with minimal supervision.
- Able to manage competing priorities and prioritize them appropriately.
- Highly coachable.