Manager, Aged Care Advocate and Complaints

The Salvation Army

Location: Redfern, New South Wales, Australia

Category: Healthcare

Salary: 75,000 - 100,000 AUD / yearly

Full-time

Job Description

Join The Salvation Army as a Manager, Aged Care Advocate and Complaints to champion the voices of older Australians and ensure care services improve daily.

Responsibilities

Coordinate feedback and complaints processes
Manage investigation of serious incidents
Lead client engagement initiatives
Liaise with external bodies
Champion transparency and safety

Qualifications

Registered Nurse (AHPRA)
2+ years in senior complaints or advocacy role
Experience in aged care or health service leadership
Skills in investigation and risk management
Knowledge of clinical governance

Perks & Benefits

Leadership role within TSA Aged Care
Generous Salary Packaging
Meal and Entertainment Benefits
Flexible Work Arrangements
Wellness Programs

Why Join Us?

Join a values-led organisation committed to justice, compassion, and respect. Make a real difference in people's lives with career development opportunities and flexible working arrangements.