Customer Support Specialist (Live Chat) - APAC at UR Bank - Sydney, New South Wales Customer Support Specialist (Live Chat) - APAC - UR Bank

Customer Support Specialist (Live Chat) - APAC

UR Bank

Location: Sydney, New South Wales, Australia

Category: Customer Support

Salary: 50,000 - 65,000 AUD / yearly

Full-time

Job Description

Join UR Bank as a Customer Support Specialist (Live Chat) in the APAC region. Provide prompt and empathetic support to users through live chat and email.

Responsibilities

  • Deliver timely and high-quality customer support via live chat and email.
  • Troubleshoot customer issues and escalate complex cases.
  • Maintain comprehensive knowledge of platform features.
  • Identify recurring issues and user pain points.
  • Support service improvement initiatives.

Qualifications

  • Diploma or higher in any discipline.
  • Strong written and verbal communication skills in English and Mandarin.
  • Minimum 2 years of customer-facing experience.
  • Familiarity with trading platforms and tech-based industries.
  • Tech-savvy and quick learner.

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