After-Sales Service Manager at HiredHead - Sydney, New South Wales After-Sales Service Manager - HiredHead

After-Sales Service Manager

HiredHead

Location: Sydney, New South Wales, Australia

Category: Customer Service

Salary: 80,000 - 100,000 AUD / yearly

Full-time

Job Description

We are looking for an After-Sales Service Manager to oversee Xiaomi's Australia after-sales service network. The ideal candidate will have a Bachelor's degree with 5+ years of experience in mobile/3C after-sales management.

Responsibilities

  • Develop and execute after-sales service network strategy
  • Oversee service partners, retail service centers, and quality control systems
  • Monitor customer satisfaction metrics and lead VOC analysis
  • Implement risk mitigation protocols and ensure regulatory compliance
  • Conduct regular skills training and performance coaching

Qualifications

  • Bachelor's degree
  • 5+ years in mobile/3C after-sales management
  • Expertise in smartphone/IoT product service operations
  • Strong communication skills with customer-centric mindset
  • Business proficiency in English

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