Gaming Support Agent

5CA

Location: Sydney, Australia

Category: Customer Service

Salary: 50,000 - 70,000 AUD / yearly

Full-time

Job Description

Join 5CA as a Gaming Support Agent for APAC region, assisting players with account, technical, and gameplay-related issues for a leading game studio.

Responsibilities

Handle customer support inquiries for an assigned game studio
Assist players with account, technical, and gameplay-related issues
Collaborate with a team of agents, Team Lead, and Operations Manager
Stay updated on client's projects, releases, and branding

Qualifications

Advanced English proficiency (minimum C1 level)
Reside in the Philippines, Indonesia, Sri Lanka, or Vietnam
In-depth knowledge of video games
Modern gaming PC/laptop
Strong troubleshooting skills and initiative
Dedicated quiet workspace at home

Perks & Benefits

Remote work with no commute
Position at a fast-paced international company
Casual, diverse, and inclusive culture
Comprehensive training and career development initiatives
Employee engagement activities and communities

Why Join Us?

5CA is a remote-first CX company with a diverse community of agents worldwide, representing top gaming and tech brands. Join us to level up customer experience from the comfort of your home.