External Dispute Resolution Specialist

Allianz

Location: Brisbane, Queensland, Australia

Category: Customer Service

Salary: 0 - 0 AUD / yearly

Full-time

Job Description

Join Allianz as an External Dispute Resolution Specialist to engage with stakeholders across various areas of General Insurance, communicate with customers, resolve complaints, and collaborate with internal teams to ensure compliance with policies and regulations.

Responsibilities

Engage with stakeholders in General Insurance areas
Communicate with customers professionally
Resolve complaints according to guidelines
Collaborate with internal teams
Implement solutions for complaints
Monitor key performance indicators
Identify external support services for vulnerable customers

Qualifications

Effective planning and prioritization skills
Knowledge of General Insurance industry
Experience in dispute resolution (desirable)
Resilience and attention to detail
Excellent communication skills
Experience with AFCA in General Insurance complaints (desirable)
Legal/litigation experience (desirable)

Perks & Benefits

Inclusive Culture
Flexible Work-Life Balance
Career Development Opportunities
Financial and Well-being Perks

Why Join Us?

At Allianz, we value diversity and inclusion, offering an equitable workplace where everyone can thrive and contribute their unique perspectives to our collective success. Join us to care for tomorrow and create a better future together.