Location: Dandenong South, Victoria, Australia
Category: Customer Support
Salary: 50,000 - 60,000 AUD / yearly
Full-time
Join Aussie Broadband as a Telco Customer Support Consultant and be the go-to problem solver for residential customers in the call center environment.
Meet customer service standards and targets. Address technical and account assistance requests. Attempt to diagnose and resolve non-service related cases. Handle conflict resolution and escalate complaints when necessary.
Familiarity with the telco industry is preferred. Background or strong interest in IT and tech. Background in accounts or customer service. Moderate computer skills and basic data entry. Effective communication and empathy.
26 weeks paid parental leave, discounted internet, 20% off mobile services, employee assistance program, monthly rewards, internal training, fitness passport, and more.
Join Aussie Broadband to be part of a diverse and inclusive team that values difference. We care about our community and are committed to social and environmental responsibility.