Store Supervisor

TRP Geelong

Location: Geelong, Victoria, Australia

Category: Retail

Salary: 55,000 - 70,000 AUD / yearly

Full-time

Job Description

TRP Geelong is seeking a Store Supervisor to lead the team in providing excellent customer service for parts sales and supply in a truck parts retail store.

Responsibilities

Lead day-to-day operations in alignment with company policies and procedures.
Provide outstanding customer service for inquiries via counter, telephone, and email.
Assist internal sales staff to facilitate deal closures and enhance sales.
Manage and mentor team members, providing ongoing constructive feedback and training.
Conduct annual Employee Development Reviews and address performance needs.
Actively promote monthly and quarterly specials and new products to customers.
Collaborate on customer events and sales & marketing initiatives.
Handle administration tasks including order processing, invoicing, and cycle counts.
Maintain an organized and clean store environment, ensuring stock availability.
Ensure compliance with health and safety policies and company conduct guidelines.
Engage with external clients to build relationships and promote product offerings.
Support the Parts Sales Manager in achieving KPI targets and sales goals.
Collaborate with management on special projects as required.
Exhibit a hands-on approach by working alongside the team, actively demonstrating the importance of teamwork and resourcefulness in achieving store goals.

Qualifications

Minimum of 3 years in retail or parts sales, with a strong emphasis on customer service and team development.
Excellent planning and organisation skills with a strong attention to detail.
Parts Interpretation experience (3-5 years).
MS Office Suite (Advanced, 10+ years).
Inventory Management Software (Intermediate, 5-9 years).
CRM Systems (Intermediate, 5-9 years).
Forklift license would be advantageous.
Formal education: High School Diploma or equivalent; further education in business or management is advantageous.

Why Join Us?

At TRP Geelong, we offer a passionate, safe, and friendly workplace with exceptional culture. Through training, education, and the opportunity for growth, we strive to bring out the best in every employee. We believe that a workforce with genuine passion for what they do will ultimately benefit our customers.