Analyst

WorkForce Software, an ADP Company

Location: Sydney, New South Wales, Australia

Category: Analyst

Salary: 0 - 0 AUD / yearly

Full-time

Job Description

WorkForce Software, an ADP Company, is a global provider of workforce management solutions with integrated employee experience capabilities.

Responsibilities

Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
Build relationships and trust with customers through open and interactive communication
Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
Contribute to customer self-help by authoring relevant knowledge base content
Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities

Qualifications

Strong technical and analytical aptitude, specifically in complex, enterprise software applications
Prior technical/system support experience in a customer-facing role is highly preferred
Experience with SQL and writing complex queries
Excellent oral and written communication skills
Prior customer service experience is highly preferred
Experience with business applications, such as Word, Excel, etc.
Must work well as a team member and individually
Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages
Experience or background in HR, Payroll, or Time and Attendance preferred
Must be able to join on-call rotation and cover evenings/weekends as necessary

Perks & Benefits

Be yourself in a culture that values equity, inclusion, and belonging
Unlock your Potential
Grow your career with a company committed to workplace gender equality
Influence the Business
Access multiple leave options to suit your needs
Focus on your health and well-being
Access WFS/ADP's generous employee benefits including lifestyle and wellbeing discounts for you and your family from 450+ vendors Australia wide

Why Join Us?

WorkForce Software, an ADP company, is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We are committed to building a workplace that reflects the diversity of the communities we serve and encourage applications from Aboriginal and Torres Strait Islander people.