Customer Service Team Leader

IKEA

Location: Sydney, New South Wales, Australia

Category: Customer Service

Salary: 60,000 - 80,000 AUD / yearly

Full-time

Job Description

Join IKEA as a Customer Service Team Leader at our Tempe location in Sydney, NSW. Lead daily operations, support co-workers, and ensure a positive customer journey.

Responsibilities

Lead daily operations and support co-workers
Optimize team productivity
Engage and motivate team members to achieve department goals
Support recruitment, retention, and performance management
Follow up on department customer action plan

Qualifications

2+ years of leadership experience in retail
Previous retail management experience
Strong communication skills
Passionate about customer service
Excellent organizational skills

Perks & Benefits

5 weeks Paid Annual Leave, Paid Parental Leave
Employee Assistance Program for health support
Co-worker discounts and benefits
Low-cost nutritious meals
Bonus and Loyalty programs

Why Join Us?

At IKEA, work is more than a job. Join us in creating a positive impact on people, society, and the planet.