Location: Sydney, New South Wales, Australia
Category: Customer Service
Salary: 56 - 56 USD / hourly
Contract
Public Sector People are partnering with City of Parramatta to recruit for 2x Contact Centre Team Leaders for a project. This role involves leading and guiding a team of customer service officers in handling inquiries regarding the project.
Leading and guiding team of 14 - 42 customer service officers in handling customer inquiries regarding the project.
Actively lead, supervise, coach and develop Contact Centre staff to ensure high-standard service delivery and promote accountability and alignment towards achieving desired outcomes.
Analysis of the project, management of profit & loss, and team financial analysis.
Minimum 5 years experience managing a medium to large size team within a contact centre.
Strong skills in Excel for financial analysis and projections.
Public Sector People is an equal opportunity employer committed to diversity and inclusion. We embrace candidates of all backgrounds to apply.