Location: Sydney, New South Wales, Australia
Category: Customer Support
Salary: 80,000 - 120,000 AUD / yearly
Full-time
Join Telstra Health to lead the establishment and management of customer engagement and quality programs, aimed at improving patient and clinician experiences. Drive initiatives to exceed customer expectations and deliver exceptional experiences in the healthcare sector.
Establish and manage customer engagement and quality assurance framework aligned with company values. Develop processes to measure customer satisfaction levels and implement corrective actions. Partner with managed services provider to manage quality framework and processes. Lead root cause analysis and develop interventions to address recurring customer issues.
Bachelor's degree in Marketing, Business Administration, or related field. 5 years of experience in customer experience or engagement. Strong analytical skills and experience using data to inform decision making.
30% discount on Telstra services, professional support for you and your family, employee rewards program, multiple leave options, avenues for growth, and more. Inclusive and supportive environment. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability are encouraged to apply.
If you enjoy a fast-paced environment, change, and making a difference, Telstra Health is the place for you. Join a team dedicated to solving challenges in the health and aged care sector. Career growth opportunities and support for internal talent development.