Support Consultant

Praemium

Location: Melbourne, Victoria, Australia

Category: Customer Support

Salary: 60,000 - 80,000 AUD / yearly

Full-time

Job Description

Join Praemium and be part of a team that simplifies wealth management through innovative technology and exceptional service. As a Support Consultant, you will be the primary point of contact for clients, addressing queries related to investments, superannuation products, and platform services.

Responsibilities

Respond to client queries regarding trading, investing, superannuation, and pensions.
Provide troubleshooting support on the platform.
Collaborate with internal teams to address client requests.
Cultivate client relationships to build trust and collaboration.

Qualifications

Minimum 2 years experience in client services or associate advisory roles.
Strong knowledge of retail superannuation and investment practices.
Experience in SLA-driven environments.
Tertiary degree in a business-related field or RG146 accreditation preferred.
Excellent communication skills.

Perks & Benefits

Flexible hybrid work environment.
Competitive salary with performance incentives.
Comprehensive leave benefits and paid parental leave.
Access to novated leasing and financial wellness courses.
Professional development opportunities.

Why Join Us?

Join us on our mission to redefine wealth platforms and shape the future of financial services. Be part of a diverse and inclusive workforce committed to making a difference.