Inbound Call Center Specialist - Dental Enquiries

Oasis Dental Studio Broadbeach

Location: Broadbeach, Queensland, Australia

Category: Customer Service - Call Centre

Salary: 33 - 38 AUD / hourly

Full-time

Job Description

Join our team as an Inbound Call Center Specialist focusing on dental enquiries in Broadbeach, Queensland. Handle inbound calls and emails, educate patients on services, and book appointments across multiple clinic locations.

Responsibilities

Handling inbound enquiries via phone and email in a professional, friendly manner
Educating patients on our dental services and treatment options
Booking appointments across multiple clinic locations
Following up on leads and maintaining accurate records
Working both independently and collaboratively with a supportive team

Qualifications

2-3 years' experience in lead management, inbound sales, or customer service
Strong organisational skills and attention to detail
Friendly, positive attitude and willingness to learn
Confidence using CRM systems and managing patient data
Ability to work autonomously and as part of a team

Perks & Benefits

Attractive hourly rate + On-Target Earnings (OTE)
Full training provided on services and systems
Supportive, down-to-earth team culture
Prime Broadbeach location
Opportunity to grow with a progressive healthcare group

Why Join Us?

If you're passionate about helping people and want a role where your communication skills can make an impact, apply now with your resume and cover letter.